To change your account name, provide legal documents like a marriage certificate or court order. Address changes can be done online or via Player Services, with proof required if verification fails. Email, phone, password, or PIN updates are done via the "My Account" section on desktop or mobile. Usernames and account numbers cannot be changed once set.
Name change:
- In order to change the name on your account, you will need to provide legal documentation. Acceptable documents include: marriage certificate or legal document from the courts for reasons of name change other than marriage.
Address change:
- To change your address, you can you can change this online yourself from the user icon, chat with or call a Player Services Representative. We run all address changes through our 3rd party verification system. If the new address isn't a match, you will be required to provide proof of residence. Acceptable documents include: utility bill with service address same as residence, lease agreement, or voter registration.
Email Address or Phone Number
Desktop Site-from the "Bet Now" page:
- Select the "My Account/Person" icon in the top right hand corner of the page .
- Select "My Account" from the drop down list.
- Click the pencil icon next to your email address or phone number, then click "Update" when completed.
Mobile Site-from the main page:
- Select the “My Account/Person” icon on the bottom right
- Select “My Account” from the drop down list
- Click the pencil icon next to your email address or phone number, then click "Update" when completed
Password or PIN #
Desktop site-from the "Bet Now" page:
- Select the "My Account" icon in the top right hand corner of the page.
- Select "My Account" from the drop down list.
- Click the pencil icon next to your Password or PIN, then click "Update" when completed.
Mobile Site-from the main page:
- Select the “My Account/Person” icon on the bottom right
- Select “My Account” from the drop down list
- Click the pencil icon next to your email address or phone number, then click "Update" when completed
Username or Account #:
- Usernames cannot be changed. Once you have set up a username at registration, that is the username that will remain with your account. You cannot set up a new account so that you have a desired username.
- Account numbers are assigned in sequence to every account as registrations are completed. These cannot be changed.