Self Exclusion helps players prevent gambling by allowing account closure and support to stop further bets. To be permanently excluded, players must review the Wager Responsibly section, contact Player Services at 877-774-7371 to speak with a supervisor, and complete a Permanent Exclusion Form. New York and Iowa residents have specific self-exclusion programs with additional resources and contacts provided.
Self Exclusion is for players who would like help preventing them from gambling. It has been designed to allow players to close accounts and receive our support to prevent any further bets being placed.
If you feel you have a gambling problem and want to be PERMANENTLY excluded from using our website for wagering, please follow these steps:
Review the following webpage:
There is a Wager Responsibly section at the bottom of our sign in page for your reference. You do not have to have an active account to review this information available to you.
https://www.keenelandselect.com/bet/login
You must speak with a supervisor. Here's how to Contact Us:
- Phone: Player Services @ 877-774-7371
After speaking with a supervisor, a Permanent Exclusion Form can be mailed to your address on file.
New York Residents ONLY: You can click on the QR code below for New York State's voluntary self - exclusion program.
Or, visit the following site for further information and how to opt-in to the New York Voluntary Self Exclusion.
https://gaming.ny.gov/voluntary-self-exclusion
https://gaming.ny.gov/responsible-gaming
Iowa Residents ONLY:
Click here https://irgc.iowa.gov/self-exclusion-program for the Iowa Racing and Gaming Commission’s Self-Exclusion Program
Click here https://irgc.iowa.gov/mailinenrollmentform for the Iowa Racing and Gaming Commission’s Voluntary Self-Exclusion Enrollment Form https://irgc.iowa.gov/media/34/download?inline=
Click one of the following links or call 1-800-BETS OFF for the Iowa Department of Public Health Gambling Treatment Program
Find Help Near You https://yourlifeiowa.org/locations
Treatment and Recovery Support Services https://yourlifeiowa.org/learn/gambling